Privacy Policy

How Mooncake Club collects, uses and stores information.

Mooncake Club is a directory and review platform for residential renovation contractors in Hong Kong. This policy explains what information the site collects, why it is collected and how it is handled. It describes what the site actually does today.

Information we collect

Account details. When you register, we store your email address and the display name on your account. If you sign in with Google, Microsoft or Facebook, we also record which of those sign-in methods your account uses.

Reviews and media. When you post a review, we store your rating, the price range you selected, your written comment, and any photos or videos you upload of the completed project, along with the display name shown on the review.

Saved contractors. When you save a contractor, we store that contractor's reference on your account.

Forms. When you use the contact form or the request to add a contractor, we store the details you enter, which may include your name, email address, phone number, message, and any logo or namecard image you upload.

How we use information

Account information is used to sign you in, show your profile, and display your reviews and saved contractors to you.

Reviews, ratings and the media attached to them are used to build the public contractor profiles on the site.

Form submissions are used to reply to you, to review reports about reviews, and to consider contractors for inclusion in the directory.

What is public

Reviews are public. Your rating, comment, photos, videos and the display name shown on the review are visible to anyone visiting the site.

Contractor profiles are public. The directory displays the business information held about each contractor, which may include the company name, address, contact number, email address, website and social media page.

Your email address is not shown publicly. Other visitors cannot see it.

Signing in with a third party

If you choose to sign in with Google, Microsoft or Facebook, the sign-in is handled by that provider. We receive the account details needed to create and identify your account, and we do not receive or store your password for those services.

Information stored in your browser

The site stores your selected language and your sign-in session in your browser so the site works as expected between visits. Clearing your browser data removes these.

Your choices

You can remove a review you have written at any time from your profile. Removing a review takes it off the site so nobody can see it, and we keep its record on file.

You can request deletion of your account from your profile. Your account, your saved contractors and your reviews are then removed, which takes 1 to 2 business days.

If you would like to ask a question about your information, or ask us to correct something, use the contact page.

Contact us

If you have any questions about this policy or about the information the site holds, please get in touch through the contact page.

Reviews reflect individual experiences and are not endorsed by the platform.

This website is an independent, third-party review platform. All corporate names and logos displayed on this page are the trademarks and copyrights of their respective owners. This website is not officially affiliated with, endorsed by, or in any partnership with the aforementioned companies.

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